Grammar Quiz No.83

N1Keigo & Politeness了解 vs 承知

取引先からの依頼に対して:「___いたしました。明日までに対応いたします」

Q. Which word is the appropriate business acknowledgment to a client?

Translation

"Understood. We will take care of it by tomorrow."

Explanation

承知いたしました is the humble, client-appropriate acknowledgment. 了解しました is common between colleagues but is widely considered too casual toward clients or superiors; 納得 means being personally convinced, which misses the point.